Welcome to CISAS

CISAS was established in 2003 as an independent dispute resolution service for communications providers and their customers.

Since then CISAS has helped to settle thousands of complaints involving consumers (or small businesses with 10 employees or fewer) and more than 200 fixed line, mobile and internet service providers.

Applying to CISAS is free, and it is easier than you think. A list of the communications providers who subscribe to CISAS can be found on the membership page.

A list of Frequently Asked Questions (known as “FAQ’s”) gives further information about CISAS and how it operates.

If you cannot find any information you need or would like any issues to be clarified, please email CISAS or call 020 7520 3814.

LATEST NEWS:

CISAS Annual Report for 2007 is now available. Click here for a PDF version of the report or email us for a paper copy.