Welcome to the Communications and Internet Services Adjudication Scheme (CISAS)

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What we do


At CISAS we take pride and care in providing customers of communications companies, such as phone and broadband companies, with free, independent dispute resolution.  Our service has been approved by the UK communications industry regulator, Ofcom, since it started in 2004.


Making an application is easy, and you can even do it online from here.  Before you apply, you need to make sure your communications provider is registered with CISAS, please click here for the full list.


To find out more about CISAS and how we work, including finding out what to do if we can't help, see our Information for customers leaflet or our list of Frequently Asked Questions.


If you cannot find any information you need, would like any issues to be clarified or need some help, please email CISAS or call 020 7520 3827 or text phone 020 7520 3811.


If you need help with filling in forms or need something either in another language or a different format, we can do that.


Our Service Standards section tells you what you can expect from us.

Independence Integrity Impartiality

I would like to take this opportunity to say thank you for the professional and swift way you addressed this matter