Welcome to CISAS

LATEST NEWS: Changes to the CISAS Rules

When can you apply to use CISAS?

The time that consumers will have to wait before they can apply to use CISAS for independent resolution of their disputes with communications providers will be reduced under new rules introduced by Ofcom.

Under the present rules, consumers must allow twelve weeks for their communications provider to resolve their problem before bringing their complaint to CISAS.

New rules, which come into force on 1 September 2009, mean that consumers will be able to use CISAS eight weeks after making an initial complaint to the communications provider.

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CISAS was established in 2003 as an independent dispute resolution service for communications providers and their customers.

Since then CISAS has helped to settle thousands of complaints involving consumers (or small businesses with 10 employees or fewer) and more than 200 fixed line, mobile and internet service providers.

Applying to CISAS is free, and it is easier than you think. A list of the communications providers who subscribe to CISAS can be found on the membership page.

A list of Frequently Asked Questions (known as “FAQ’s”) gives further information about CISAS and how it operates.

If you cannot find any information you need or would like any issues to be clarified, please email CISAS or call 020 7520 3814.