AOL Talk and AOL Broadband became members of CISAS on 22nd January 2008.

To access a copy of the AOL Talk and AOL Broadband Code of Practice, please click on the link below.

[Code not yet available]

The Code includes information on how to complain including contact points within the organisation. You should always complain to the company before contacting CISAS, giving the company an opportunity to settle your complaint.

If your complaint is not settled within three months of making your first complaint (in the way set out in the Code) then you may contact us, as long as you do so within nine months of first making the complaint.

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