Greenbee are members of ISPA, the Internet Services Providers Association.

To access a copy of the Greenbee Code of Practice, please click on the link below.

[Code not yet available]

The Code includes information on how to complain including contact points within the organisation. You should always complain to the company before contacting CISAS, giving the company an opportunity to settle your complaint.

If your complaint is not settled within three months of making your first complaint (in the way set out in the Code) then you may contact us, as long as you do so within nine months of first making the complaint.

About Greenbee

Greenbee is the direct services company from the John Lewis Partnership. Greenbee’s Broadband and Phone packages fit in with the core John Lewis philosophy of offering quality and value you can trust, backed up by customer service that is second to none.

Greenbee Broadband provides a reliable, fast broadband service offering speeds of up to 8Mb, with free hardware and free activation. Greenbee Phone offers and all-in-one services comprising line rental and unlimited free calls to UK landlines and any time. Greenbee Phone and Broadband can be ordered as a package, or individually.

All of Greenbee’s Telecoms services are backed up by friendly and helpful freephone customer care and round the clock technical support.