Madasafish are members of ISPA, the Internet Services Providers Association.

To access a copy of the Madasafish Code of Practice, please click on the link below.

[Code not yet available]

The Code includes information on how to complain including contact points within the organisation. You should always complain to the company before contacting CISAS, giving the company an opportunity to settle your complaint.

If your complaint is not settled within three months of making your first complaint (in the way set out in the Code) then you may contact us, as long as you do so within nine months of first making the complaint.

About Madasafish

Madasafish has been providing Internet services since 1998 and during that time has built a solid customer base through great customer service, innovation and reliability. Known as ‘The Friendly ISP’, Madasafish offers a range of Internet packages designed to suit the widest possible range of user requirements.

Madasafish prides itself on transparency and honesty and has led the charge to provide the customer with fair information before they sign up, rather than hiding behind spurious ‘unlimited’ claims and small-print fair use policies.

In 2006 Madasafish launched its Talk service, offering cheap line rental and free landline calls alongside a variety of broadband packages, to provide home and small business customers with a range of very attractive telecoms packages.

In August 2007, Madasafish was bought by BT, and since then has gone from strength to strength, offering even more flexible and sensibly-priced internet and phone deals, with the added security of being part of the BT group.