PlusNet are members of ISPA, the Internet Services Providers Association.

To access a copy of the PlusNet Code of Practice, please click on the link below.

PlusNet Code of Practice

The Code includes information on how to complain including contact points within the organisation. You should always complain to the company before contacting CISAS, giving the company an opportunity to settle your complaint.

If your complaint is not settled within three months of making your first complaint (in the way set out in the Code) then you may contact us, as long as you do so within nine months of first making the complaint.

About PlusNet

Founded in 1997, PlusNet has grown from start-up mode to become one of the UK’s best value ISPs. It has built its business on innovative products, excellent customer service and low-priced broadband services.

PlusNet has grown its customer base through recommendation and word of mouth and has built up a strong user community, which values its straightforward and honest approach. It now offers broadband, wireless and voice services to over 200,000 customers across the UK.

Based in Sheffield, PlusNet has a staff of over 200 people. The company was acquired by BT in January 2007 and acts as an independent subsidiary.

In July 2007 PlusNet was voted ‘Best Overall Provider’ in the uSwitch broadband survey.