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Virgin media became CISAS members on 9th December 2003.
To access a copy of the Virgin media Code of Practice, please click on the link below.
The Code includes information on how to complain including contact points within the organisation. You should always complain to the company before contacting CISAS, giving the company an opportunity to settle your complaint.
If your complaint is not settled within three months of making your first complaint (in the way set out in the Code) then you may contact us, as long as you do so within nine months of first making the complaint.
About Virgin Media
Virgin Media is an innovative and pioneering UK entertainment and communications business. They are the UK’s most popular residential broadband provider, the largest virtual mobile network operator and the second largest provider of pay TV and home phone.
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