Waitrose are members of ISPA, the Internet Services Providers Association.

To access a copy of the Waitrose Code of Practice, please click on the link below.

[Code not yet available]

The Code includes information on how to complain including contact points within the organisation. You should always complain to the company before contacting CISAS, giving the company an opportunity to settle your complaint.

If your complaint is not settled within three months of making your first complaint (in the way set out in the Code) then you may contact us, as long as you do so within nine months of first making the complaint.

About Waitrose

Waitrose offers a range of internet packages that follow the same philosophy as everything else the company does, combining the best quality service with complete transparency and ease of use, backed up by customer service that is second to none.

Waitrose provides a fast, reliable broadband service offering speeds up to 8Mb, as well as sensibly priced dial-up services. Waitrose Internet services are supported with freephone customer care and round the clock technical support.