Case Studies

The ten case study bulletins below contain useful information about the types of cases that have been dealt with by CISAS since December 2003. In that time we have handled more than 12,000 enquiries and more than 3,000 applications.

In addition to the case studies, we now publish a Case Study Index. You can use this index to find exactly which case study you need to look at for a case like yours. For example, if you have a problem with debt collection, and you want to see if any case studies relate to debt collection, then by scrolling down to debt collection you will see references for five cases.

Our other new feature is the Case Study Compensation Summary, which shows how much compensation was awarded (or if no compensation was awarded) and links to the relevant case study bulletin.

Case Studies

Bulletin Issue 11 - February 2008
This bulletin includes case studies on cashback, agency, direct debits, billing, termination of contract and charges.

Bulletin Issue 10 - November 2007
This bulletin includes Recommendations for Good Practice and case studies on applications by small companies, loss of business, TV adverts and overcharging.

Bulletin Issue 9 - May 2007
This bulletin includes case studies on the consequences of not submitting a defence, interruption of service, markers on the line and credit card payments.

Bulletin Issue 8 - January 2007
This bulletin includes general guidance on damages and cases including issues involving loss of data, evidence of loss, not responding to complaints and fraudulent calls.

Bulletin Issue 7 - July 2006
This bulletin includes general guidance on damages and cases including issues involving loss of data, evidence of loss, not responding to complaints and fraudulent calls.

Bulletin Issue 6 - February 2006
This bulletin includes issues involving poor service, renewal letters and International Calls

Bulletin Issue 5 - November 2005
This bulletin includes issues involving poor service, renewal letters and International Calls

Bulletin Issue 4 - July 2005
This bulletin includes issues involving poor service, renewal letters and International Calls

Bulletin Issue 3 - January 2005
Cases include issues involving poor service, renewal letters and International Calls

Bulletin Issue 2 - October 2004
Cases include issues involving Data Protection, Customer Service, a stolen SIM card, service problems, billing, correcting a mistake

Bulletin Issue 1 - June 2004
Cases concern Over Charging, An incorrect directory listing, debt collection, unauthorised calls, Text Play, no service and a deactivated SIM Card